ORDERS AND QUOTATIONS
Orders and request for offers are accepted using this website or e-mail to info@hmgbiotech.eu
PRE-SALES QUESTIONS? We are here to help! Contact us for any pre-sales question about our products and to receive a suggestion about the product that best suits your needs. info@hmgbiotech.eu
On-line orders
You will be notified the acceptance of the order, or of any problems.
US Customers: we strongly recommend to order on the website of IBL international (www.ibl-international.com) to avoid customs paperwork and speed up the delivery.
Contact us for any pre-sales question about our products and to receive a suggestion about the product that best suits your needs: info@hmgbiotech.eu
Request for quotation
If you need a document with our quotation before placing the order, you can add to cart all the products and then select “REQUEST FOR QUOTATION” option in the final step of the ecommerce procedure.
Payments
Taxes
For orders originating from Italy, you have to add 22% VAT (“IVA”) to prices. For orders from the rest of the world there are no taxes, but you may have to pay customs duties to your government.
Shipping
All the products are shipped using FedEx Courier.
Customers can use their own FedEx account if they wish.
The cells are shipped in a flask at RT (this does not affect cells viability for several days): only upon request the cells will be shipped in dry ice, with an additional fee of 100 euro.
The shipment cost is:
European Union: € 90.00
Italy: € 80.00
Australia and New Zealand: € 150.00
Rest of the world: € 135.00